How a London estate agency cut enquiry response time by 80%
A mid-size estate agency with 14 agents was losing weekend viewings to faster competitors. Here's how we cut enquiry response time by 80% in four weeks.
Industry: Real estate · Deployment: 4 weeks · Channels: WhatsApp, Facebook, web, Rightmove
The challenge
A mid-size estate agency with 14 agents was losing weekend viewings to faster-responding competitors. Enquiries came in on WhatsApp, Facebook, their website, and Rightmove — landing in four separate inboxes, sometimes unanswered for 18+ hours.
What we built
We deployed Danson AI across all four channels with a unified inbox and a property knowledge base fed from their CRM. The agent qualifies buyer intent, pulls live listing availability, books viewings into agents’ Google Calendars, and routes anything non-routine to a human within minutes.
The numbers
- 80% reduction in response time
- 3.2× more booked viewings per month
- < 1s average first response
- 47% of viewings booked outside office hours
We stopped losing weekend enquiries overnight. Our agents walk in Monday to booked viewings, not a wall of DMs to triage.
Director, anonymised London estate agency